Call for Papers:

Prospective authors are encouraged to submit papers for evaluation by the Program Committee of each workshop. All papers must follow the formatting rules for Proceedings in Advances in Intelligent Systems and Computing Series (see Instructions for Authors at Springer Website) and be written in English. Submissions must be of one of two types: Full paper: Finished and consolidated R&D works. These papers are assigned a 10-page limit and Short paper: Ongoing works with relevant preliminary results open to discussion. These papers are assigned a 7-page limit.

• Applied practices in leveraging data science to inform marketing.
• Customer analytic tools for decision making.
• Humanizing the Customer Experience.
• Customer relationship metrics.
• Knowledge transfer processes and big data analytics.
• Charting the Customer Journey in the Digital World.
• Advance data dashboard and visualization techniques
• New platforms and data access tools and technologies.
• Proactive and predictive customer management.
• Knowledge transfer processes and customer data analytics.
• Customer data analytics adoption in management.
• Real-time usages of metrics and data analytics provided by new techniques and technology.
• Emerging challenges in management in the era of business analytics.
• Social media analytics and text mining for customer analytics.

What and where to submit

All papers must follow the formatting rules for Proceedings in Advances in Intelligent Systems and Computing Series (see Instructions for Authors at Springer Website) and be written in English.
Submissions must be of one of two types: Full paper: Finished and consolidated R&D works. These papers are assigned a 10-page limit and Short paper: Ongoing works with relevant preliminary results open to discussion. These papers are assigned a 7-page limit.
All papers will be subjected to a “double-blind review” by at least two/three members of the Program Committee of the specific workshop. The version of papers for evaluation by the Program Committee, saved in PDF format, must not include identification, e-mail and affiliation of the authors. This information must only be available in the camera-ready version of accepted papers, saved in Word or Latex format and also in PDF format. These files must be accompanied by the Consent to Publish form filled out, in a ZIP file, and uploaded at the conference management system.
Full and short papers accepted and registered will be published in Proceedings by Springer, will be submitted for indexation by ISI, EI-Compendex, SCOPUS and DBLP, among others, and will be available in the SpringerLink Digital Library. The authors of the best-selected papers will be invited to extend them for publication in renowned international journals indexed by ISI, SCOPUS and DBLP (see WorldCIST conference website for more details).